Shipping policy

Last updated 5 October 2026

Every order from salonadvent.store ships free and tracked, worldwide.

Processing time

Orders leave our warehouse within 1 to 3 business days. Orders placed on weekends or public holidays start processing the next business day.

Delivery time

Delivery takes 7 to 14 business days once your order has left the warehouse. Remote areas and the December peak can occasionally take a little longer.

Christmas delivery

An advent calendar starts on the 1st of December, so we suggest ordering early. Any delivery estimate we give is our best advice based on current transit times, not a guaranteed date. Cutting it close? Message us through our contact page or text +1 833 709 6283 before you order and we will tell you honestly whether it is likely to make it.

Shipping cost

Shipping is free on every order, with no minimum spend.

Tracking

We email your tracking link the moment your order leaves the warehouse. You can also paste your tracking number on our track your order page.

Customs, duties and taxes

Your order ships from our overseas warehouse, so depending on where you live it may attract import duties or taxes on arrival. Any of these charges are paid by the buyer.

Lost in transit

Your order is our responsibility until it is delivered. If tracking has not updated for 10 days, or your order has not arrived within 4 weeks of leaving the warehouse, message us through our contact page or text +1 833 709 6283 with your order number. If the carrier confirms it is lost, we send a free replacement or a full refund, whether or not you added Shipping Protection.

Shipping Protection (optional add on)

Shipping Protection covers what happens after the carrier marks your parcel as delivered. If it is marked delivered but never reaches you, message us through our contact page or text +1 833 709 6283 within 14 days of the delivery date with your order number and we reship it free. A calendar that arrives damaged or faulty is covered on every order by our refund policy, with or without Shipping Protection. Shipping Protection is not refundable once your order has shipped.

Wrong address

Please check your address at checkout. If you spot a mistake, contact us straight away. If your order has not shipped yet, we can change the address. Once it has shipped we cannot change it, but we will send you the tracking so you can ask the carrier to redirect it.

Contact us

Message us through our contact page or text +1 833 709 6283. We reply within 24 hours, 7 days a week.